Privacy &
cancellation policy.
How we collect, use and protect your information, along with our cancellation and refund terms.
Privacy policy
This privacy policy (“Policy”) relates to the manner in which Maze Events and Exhibit Solutions Private Limited (“we”, “us”, “our”) uses, handles and processes the data you provide in connection with using the products or services we offer.
By using this website or availing goods or services offered by us, you agree to the terms and conditions of this Policy and consent to our use, storage, disclosure and transfer of your information or data as described herein.
We are committed to ensuring that your privacy is protected in accordance with applicable laws and regulations. We urge you to acquaint yourself with this Policy to understand how your data is handled. We may change this Policy periodically, so we recommend checking this page for the latest version.
Information we collect
We may collect information from you, including your name, contact information such as your address and email address, demographic details, preferences or interests, personal data, or any other information relevant or required for providing goods or services to you. The meaning of personal data will be as defined under relevant Indian laws.
As required under applicable Indian laws, we will not store any credit card, debit card or similar card data. All data or information collected from you will strictly comply with applicable laws and guidelines.
How we use your data
The data we collect is used to provide you with goods or services and may be utilised for internal record keeping, improving our products or services, providing updates about our offerings and communicating necessary information to you. The data may also be used for internal training and quality assurance purposes.
Your rights
You may review the information provided to us and request corrections or amendments where feasible, though we are not responsible for verifying the authenticity of the information provided.
You may choose not to provide certain data or withdraw your consent at any time by notifying us in writing at finance@mazeevents.in. Withdrawal of consent may affect our ability to provide goods or services. These rights are subject to applicable laws.
Retention & security
We will retain your information for as long as we are providing goods or services to you. In certain cases permitted under applicable laws, we may retain your data after the business relationship ends. Any retained data will be processed in compliance with this Policy and relevant laws.
We use commercially reasonable and legally required precautions to preserve the integrity and security of your data. For questions or grievances regarding this Policy, please contact us.
Cancellation & refund policy
Maze Events and Exhibit Solutions Private Limited believes in helping its customers as far as possible and therefore has a liberal cancellation policy.
Cancellations
Cancellations will be considered only if the request is made immediately after placing the order. A cancellation request may not be entertained if the order has already been communicated to vendors or merchants and they have initiated the shipping process.
Perishable items
We do not accept cancellation requests for perishable items such as flowers and eatables. However, a refund or replacement may be made if the customer establishes that the quality of the delivered product is unsatisfactory.
Damaged or defective items
Receipt of damaged or defective items must be reported to our Customer Service team within seven days of receiving the products. Requests will be entertained once the merchant has checked and verified the complaint at their end.
Products not as shown
If a product is not as shown on the website or does not meet your expectations, you must notify our Customer Service team within seven days of receiving it. The team will review the complaint and take an appropriate decision based on its findings.
Manufacturer warranties
Complaints regarding products covered by a manufacturer warranty must be referred directly to the manufacturer.
Approved refunds
If a refund is approved by Maze Events and Exhibit Solutions Private Limited, it will take one to two days for the refund to be processed and credited to the end customer.